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Frequently Asked Questions

We do boutique cookies for all occasions but that can raise a bunch of questions like how to order, how much notice do we need, how does delivery work and so on.  Read below for answers to your questions.  Can't find it?  Email us or give us a call.                                      

ORDERING & TURNAROUND

To order or enquire you're best to fill our our Order Enquiry form which helps us get the information we need straight up.  This means there's not so much back and forth and we can get back to making delicious cookies.  Keep in mind we can't make changes to your order 5 days out from delivery.

Ideal turnaround time is no less than 1 week for standard orders. The more notice the better.  That helps us with staffing, new biscuit designs and ordering in custom cutters, etc.

 

DELIVERY, PICKUP & PAYMENT

Delivery is available for a small fee locally (Port Stephens, Newcastle & Lake Macquarie).  A courier service is available for wider NSW and Australia.  Tell us your postcode for an accurate quote.  (e.g Sydney 2001).

If you're prefer to pick up let us know in your Order Enquiry and we'll give you our address.  We're a home based business so you're not looking for a shopfront.

Payment can be made by direct deposit or cash on delivery. We'll email you a Tax Invoice a few days beforehand.  For orders over $200 a deposit is required.

BSB: 062534  Account: 10243270

 

PRICING GUIDE

The price range for most biscuits is between $3 and $5 each. For large or complex designs expect to pay more.

We also have a minimum order of 12.  

 

FLAVOURS

We offer vanilla bean, vanilla cinnamon and dark chocolate. We also offer Christmas spice around Christmas time. Specify which flavour you want in the details of the Order Enquiry form.

Keep in mind one flavour per order under $50.

 

Your order can come in a range of packaging options. Generally most orders are presented in a white, window faced bakery box.

Most designs can come packaged in individual clear, self sealed bags at an additional $0.50 each.

Clear lid gift boxes tied with ribbon are also available for an additional $3 each.

PACKAGING